Returns Policy.

Full Priced Items:

If you are unhappy with your order, you have 2 weeks from the date of receiving to organise a refund for a full cash refund.

Any time after this you will only be eligible for a store credit voucher, valid for 12 months.

Sale & Promotional Items:

This includes events such as Black Friday, Boxing Day & New Years Day Events & Flash Sales.

If you aren’t happy with your order, you are eligible for a change in size/colour (subject to availability) or you can have a store credit voucher, valid for 12 months.

Item conditions:

When we receive your returns/exchanges, if your item isn’t in its original state, you will be refused an exchange or refund and you will receive the item back to you, this includes:

-Make-up & Fake Tan marks.

-Deodorant Marks.

-Odours. 

-Rips, pulls & tears.

-Etc.

Swimwear:

When trying on bikini bottoms please ensure the hygiene sticker remains in place, if you return them and this has came off we will refuse your return for sanitary purposes! 

Returns Address:

Please insert your invoice and write down what you’d like to do.

Returns address:

Off The Runway

PO Box 208

LIVERPOOL

L18 3AA